Frequently Asked Questions
1.
I want to order more than one item do I have to pay to ship each item?
2. Can you ship orders outside the United States?
3. What if my
order is delivered damaged?
4. What if I
want to return an item?
5. What if something
goes wrong with the ordering process while I am placing my order?
6. What if an
item I want or order is out of stock?
What are your products made of?
Alabastrite
Bone
China
Porcelain
Jade
Porcelain
Stoneware
Patchwork
Items
Cubic
Zircon
Diamond
Gold
Gemstones
Pearl
Sterling
Silver
Hong
Tze
Frosted
Acrylic
Gypsum
Dolomite
1. I want to order more than one item do I have
to pay to ship each item?
No, we use a shipping table based on the amount of purchase and not
the number of items. There is a minimum shipping charge of $8.50.
Remember that all UPS ground orders that are $50.00 or more will be delivered free of shipping charges. This is a great way to get an extra item. If your order equals $49.95 shipping charges will apply and the total of $58.45 will be charged. In this case you can continue shopping and find a low cost item to add to your cart and you will save.
2. Can your ship orders outside the United
States?
No, unfortunately we cannot fulfill order requests for shipments outside
the United States.
3. What if my order is delivered damaged?
Return the damaged items to us for a full refund.
4. What if I want to return an item?
If you choose to return any item that is not damaged for any reason, there will be a 20% re-stocking charge that will be
applied. The shipping charges will also not be refunded. This option is good for a period of 60 days from the date that your product is delivered to your address.
5. What if something goes wrong with the ordering
process while I am placing on order?
Please go to the Contact Us area of our website and notify us of the
specific trouble you encountered and we will promptly see that it
is taken care and you are notified immediately. You also may contact us by phone to place the order.
6. What if an item I want or order is out of stock?
Our typical out-of-stock rate is less than 5%, well below industry
average. In addition, our Sourcing Department has devoted resources
to full-time analysis and reordering of inventory. If any product
you order is out of stock, you will be notified and either offered
a credit, exchange or a refund.
What are your products made of?
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Alabastrite
Alabastrite is our product line name for polyresin items. Alabastrite
is a stone-based material which can be intricately molded producing
great detail, and will allow paint to adhere. These items may be cleaned
by dusting, however, they should not be washed with water as they
are painted with water soluble paints.
Bone China
White clay with bone ash added. Bone ash content must be at least
25% by U. S. guidelines. Fired at 1800 degrees. The translucent material
is finished with a glaze or under-glaze (matte). Lighter, stronger,
more expensive than porcelain.
Porcelain
This is fine ground white clay, molded and fired in an oven for eight
hours at 1200 degrees. Finished with a glazed, under-glazed, or "bisque"
finish. Glazing produces a high gloss; under-glaze produces a matte
finish. Bisque is a matte finish without glaze. After finishing, the
item is "cooked" for six hours at 800 degrees.
Jade Porcelain
Jade porcelain is a type of porcelain made with fine clay. Usually
no glaze or only a colorless glaze will be applied at the final firing
to show off the very smooth surface and to preserve the translucency.
Example: 27112. Jade Porcelain is used for nightlights because of
its high degree of translucency when lit.
Stoneware
White clay with fine ground stone. Working with stoneware demands
great expertise, and is in fact becoming a lost art. Stoneware is
safe to use in microwave and conventional ovens.
Patchwork Items
Unique fabric or paper prints are applied to the surface of porcelain,
dolomite or polyresin items. After application, 12 layers of lacquer
are added and the item is hand polished to a high gloss between each
layer.
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Cubic Zircon
The most successful simulated diamond. Properties such as refraction,
hardness, and specific gravity are remarkably similar to diamonds.
Example: 27432. Cubic zirconia is very hard to distinguish from diamonds;
sometimes a jewelers loop will be needed to see the difference.
Diamond
Extremely hard, highly refractive colorless or white crystalline of
carbon define a diamond. Diamonds, like all gemstones, are judged
in terms of Carats, or weight (different from Karats, as in gold purity).
Gold
Gold is the ultimate precious metal. Virtually indestructible, amazingly
malleable, doesn't rust or tarnish. Graded by purity; in the U.S.
a scale of 24 is used, so 24 Karats (24K) is 100% pure. 18K is 18
parts gold and 6 parts alloy (other metals), and so on. 10K is the
legal minimum for Karat-graded gold. The word "Plumb" indicates
the exact purity of the piece.
Gemstones
Rubies, sapphires, emeralds and amethysts, often treasured as birthstones,
fall under the category of gemstones. (Birthstones are listed in the
back of your WOP catalog.) Gemstones are priced and graded by Carat
weight.
Pearl
A smooth, lustrous, variously-colored deposit formed around a grain
of sand in the shell of a certain mollusk. Pearls may be formed naturally
or "cultured" through an artificial implanting process.
Sterling Silver
To qualify as "sterling" a given piece must be composed
of a least 92.5% pure silver.
Hong Tze
To closely emulate a special stone found in China, which is known
for its deep red color, these items are created using an alabastrite
polyresin. Hong Tze pieces are highly polished, further bringing out
the intense, deep red color
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Frosted Acrylic
Acrylic items are given the French Lilac process, (used on glass),
to achieve the distinctive frosted look. Example: 27205.This provides
the drama of frosted glass without the weight.
Gypsum
Gypsum is a white mineral, which is usually used to make Plaster of
Paris
Dolomite
A magnesia-rich, sedimentary rock resembling limestone, dolomite can
be either gray, pink or white in color
